FAQs
Check for a service outage
- Xfinity app. You can check for outages using the Xfinity app on your mobile phone. ...
- Status Center. Sign in to xfinity.com. ...
- Xfinity Outage Map. You can also view the Xfinity Outage Map to check for outages. ...
- Outage text message alerts. ...
- Outage credits. ...
- Additional information.
How do I speak to a live person at Xfinity? ›
Quickest way to reach Xfinity customer service
If you don't have the information above, or you are not an existing customer, here is the quickest way to navigate the phone system to get to the correct department or to reach a live Xfinity representative: Call (800) 934-6489 (1-800-Xfinity).
Why is Xfinity not in my area? ›
You live outside of our service area. Your address is more than 300 feet from our physical network. We haven't extended our service line to your address. Your property owner, homeowners association or condominium association has an agreement with another service provider or won't give us access to provide our services.
How to restart Xfinity wifi router? ›
Manually restart your Xfinity Gateway, modem, or router
- Unplug the power cable.
- Wait one minute.
- Plug the power cable back in.
Why is Xfinity showing no signal? ›
Troubleshooting steps
Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it's plugged into the proper locations. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input.
Why is Xfinity disconnecting? ›
It can happen due to the ISP being down, a loose cable connection, or a software/hardware glitch on your xFi gateway.
How do you get straight to a person on the phone? ›
Say "I would like to speak to a person".
Or, repeat the words "operator," "agent," and “representative.” You can also try, "I would like to speak with a human being." Since these systems often miss the first 1/4 second of your statement, full sentences allow for a clearer understanding.
Does Xfinity have a 55+ plan for seniors? ›
Xfinity doesn't offer any discounted plans for seniors; however, we'd recommend looking into Xfinity Choice TV, which offers over 10 channels at an affordable monthly price of $30.
What phone number is 800-934-6489? ›
Visit xfinity.com. Call 1-800-XFINITY (1-800-934-6489)
Why does Xfinity have so many outages? ›
Multiple short but frequent outages, however, are likely caused by one of two things: Network upgrades in your neighborhood or faulty equipment or wiring at your home. If the outages are related to upgrades, check your My Xfinity app for more info.
Check the device WiFi settings to ensure WiFi is on. Confirm the equipment cables are plugged in and the coaxial cable has been tightened as much as possible using your fingers to both the wall outlet and your modem or gateway. Make sure you are within a reachable WiFi coverage area from the modem or router.
Are Comcast and Xfinity the same? ›
Are Xfinity and Comcast the same thing? At their roots, Xfinity and Comcast are the same thing. Comcast is the parent company, and Xfinity is Comcast's brand for TV, internet, and home phone services.
What happens if I press the reset button on my Xfinity router? ›
Resetting an Xfinity modem/router erases personalized settings, restores it to factory defaults, and temporarily disrupts network connectivity.
How often should I restart my Xfinity router? ›
You may need to reboot once a month or as often as every day. Depending on your internet usage, you may be able to stretch out to every couple of months. You want to consider rebooting your router when you experience slow or no internet connections, need to troubleshoot issues, or want to update your firmware.
What color should an Xfinity router be? ›
Device status and light activity
Light activity | Status of device |
---|
White steady light or white steady light with purple tint (post-activation) | On or operational |
White steady or blinking light / white steady or blinking light with purple tint (during activation) | Limited operational |
Red steady light | No internet connection |
3 more rows
How do I check my Internet connection on Xfinity? ›
To see if the Full Network Test is available to you, go to the Xfinity app, select WiFi, select View WiFi equipment and then select Internet Health. If you see a Full Network Test tile, then you're good to go.
How do I know if my Xfinity is off? ›
Check to see if a service outage has been reported in your area by signing into your account and checking the Status Center, or register your phone to receive text alerts and text “Out” to 266278. If you're a Comcast Business customer, go to our Service Status Center to check your service health.
How do I check my Xfinity network settings? ›
Xfinity app
- Log in to the Xfinity app (download on the App Store or Google Play). ...
- Select the WiFi tab.
- Select WiFi details.
- On the pop-up, select Edit WiFi settings at the bottom.
- On this screen, you can view or change your WiFi name or WiFi password.
- Click Save after making any changes.
How do I get my Xfinity service back on? ›
Reactivate your service today." To begin the payment process, you must enter either the telephone number associated with the account or the account number itself, then select Continue. You will automatically be billed the amount owed, and your services will be restored.